Quality Initiatives
Hickory Creek Healthcare Foundation enthusiastically supports government quality initiatives and eagerly works with all relevant agencies and departments. Our efforts go beyond merely meeting requirements; we strive to provide our residents with the highest quality care in each of our homes.
Hickory Creek Healthcare Foundation’s Resident Quality of Life Statement
We pledge to treat each resident as a unique individual whose dignity is to be maintained and enhanced at all times.
Encouraging resident self-determination by:
- Supporting the resident in directing his or her own care.
- Encouraging participation in activities and connections to peers, family and community.
Ensuring privacy and respect by:
- Knocking on closed doors and waiting for an answer.
- Pulling privacy and window curtains.
- Discussing conditions privately with the resident and performing all treatments in a private area.
- Not moving, changing or inspecting a resident’s personal possessions without permission.
- Labeling resident clothing discretely.
Promoting dignity and independence during the dining experience by:
- Offering choice.
- Assisting with food preparation only as needed.
- Reducing noise and providing a pleasant dining atmosphere.
Providing personal choice during grooming, dressing and recreation activities.
Respecting each resident by:
- Speaking courteously and listening carefully.
- Addressing each resident as he or she prefers.
- Addressing the resident while care is being provided.
- Respecting individual beliefs.
Additional Quality Initiatives
Hickory Creek Healthcare Foundation enthusiastically supports Quality First, a philosophy of quality and a framework for earning public trust in aging and other healthcare services initiated by the American Association of Homes and Services for the Aging (AAHSA). 
In each Hickory Creek home you’ll find the Quality First Membership Covenant proudly displayed. It shows that we commit to continually assessing what we do and how we do it.That may involve methods to monitor a resident’s needs; job design and training for staff; or a change in the culture of our organization with the goal of promoting standards of quality and ethics in the provision of aging services.
Quality First helps our organization fulfill our belief that non-profits have a special role to provide healthy, affordable and ethical aging services. It demonstrates to the public that we are committed to the families we serve and helps us keep up with change in our field.
We invite you to tour any of our homes.
Find the location nearest you.
Government Quality Initiatives
The Centers for Medicare and Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services, awards a Quality Improvement Organization (QIO) contract to one company in each state and territory. The QIO in each state is charged with assisting nursing homes in improving the quality of care for Medicare beneficiaries; protecting the integrity of the Medicare Trust Fund; focusing on quality improvement initiatives; and promoting preventative health care services.
In Indiana, the QIO is Health Care Excel. It objectively evaluates health-care quality; designs customized management solutions; and develops educational programs to significantly improve the delivery of health services.
In Ohio, the QIO is KePro. It offers special services to Medicare beneficiaries to ensure they receive the right care every time; reviews the quality of care provided to beneficiaries; and implements projects for improving quality of care.
